What is Roader?
Roader is a smartphone-based transport booking platform which provides taxi-booking service, delivery service and on-demand service. At the moment, only taxi-booking service is available. The delivery and
on-demand services will be available from March 2016 onwards.
Where can I use Roader?
We have drivers in Klang Valley, Cyberjaya and Putrajaya.
How is Roader different from TaxiMonger?
TaxiMonger was a full-fledged taxi booking app whereas Roader is a general utility app providing a range of other services apart from taxi service. We will be providing delivery service as well as on-demand
service. These services will be made available from March 2016 onwards.
Is Roader safe?
Every time you book with Roader, you can be rest assured that you’ll ride with a driver who has a taxi permit and is a fully insured driver. Most importantly, you will receive the details of the driver such as a photo, name, plate number and mobile number.
How do I get the Roader App?
iPhone (iOS 5 and newer)
Android (4.0.3 and newer)
Having problems with the App?
If you’re experiencing ongoing technical issues, we recommend deleting and then reinstalling the Roader app. This ensures that you're using the latest available version of the app. And if you’re still experiencing problems, please send us an email to firstname.lastname@example.org. We’re more than happy to help.
Can we make bookings through roader’s website?
No you can’t. For now, bookings can only be made using our iOS and Android App.
Is Roader available for Windows and Blackberry?
Roader is only available for Android and ios at this time.
How do I create a Roader account?
When you open the Roader App for the first time, enter your full name, phone number, email address and
referral code (if applicable). Once you’ve entered these details, you will receive a 4 digit verification code via SMS and email. Just key in this code and your account is officially opened! You may proceed to make
Why do I need to submit my phone number to register?
First time users will receive an activation code via the number provided for us to ensure the authenticity of
I’d like to update name, email and phone number. How do I do this?
You may update your name and phone number at any time. Simply open your Roader app and go to ‘Edit Profile’. You will be able to edit your account information there. However, you can’t edit your email address. Should you need to use a different email address, you may delete your current Roader account and create a new Roader account with a new email address.
I’m not receiving emails from Roader
If you’re not receiving emails from Roader, please check your email account’s “Spam” or “Junk” folders to ensure the message was not filtered. If you’re still not receiving messages from us, send us an email at email@example.com and we'll be happy to assist.
If I cancel my bookings, will I be charged for cancellation fee?
For metered taxi, you’re able to cancel your booking as long as your taxi hasn’t arrived at your pick-up
point with no cancellation fee.
All the details I have entered is it under PDPA?
If I change my phone, do i have to register new account for my new phone?
No you don’t. Just download Roader’s app into your new phone, and log in using the email address that
you’ve registered with.
How much does Roader cost?
Metered Taxis - Roader does not charge passengers anything extra and our drivers are trained to turn on
the meter once the passenger is inside the taxi. All you have to pay is the metered fare and the government regulated surcharges and phone booking fee based on SPAD: http://www.spad.gov.my/fare-rate. In this schedule, you may check the rates for midnight charges, airport fee and etc. You may also refer to the latest revised taxi rates at http://www.spad.gov.my/tfr2015.
If Roader charges nothing, why is there a RM2 booking fee?
The RM2 booking fee is a government regulated surcharge for any booking that is arranged through a phone as stated on SPAD’s official website: http://www.spad.gov.my/fare-rate. The reason for this RM2 booking fee is for drivers to be able to cover their travelling expense in going to where you are. Remember, drivers only start their meters once you’re inside the taxi.
How do I pay for my ride?
Only cash is accepted for your metered taxi booked using the taxi-booking service.
How many types of taxis do you have?
We have 2 types of taxis namely Budget taxi and TEKS1M.
Budget taxis – Car brands include Proton Saga, Proton Waja, Proton Wira, Proton Exora. Budget taxis fit 4 pax with 4 small luggage OR 1 large luggage OR 2 medium luggage..
TEKS1M taxis – Strictly gold colored Exora. TEKS1M fits 4 pax with 3 large luggage AND 2 small luggages.
What is Promo Code?
On a monthly basis we will be running campaigns and promotions offering you exciting and value deals. These campaigns and promotions will require you to key in the # in the ‘Promo Code’ field which you can find on the booking page. Do check our promotions of the month in the ‘Promotions & Offers’ section on the website and App or do check out our page on Facebook, Twitter and Instagram for the latest offers.
What is Referral ID?
Please note that ‘Referrals’ and ‘Referral ID’ are different from promo code.
Referrals allow you to earn CASH for inviting new Roader users who apply your referral ID to their accounts upon signing up.
A Referral ID is your unique 6 digit alphanumeric code that you get when you sign up with Roader.
I used Roader to book my ride and left an item in the taxi. What should I do?
Please contact the taxi driver directly, so he/she can check immediately about your lost item.